Fast or even same-day delivery is important for many customers – especially during the Christmas season. In a press release, Zalando informed customers that same-day delivery and next-day delivery are now available to shoppers in 30 German cities as an additional, chargeable option.
On the company's own page it says: "Above all, customers want more security as to whether their parcel arrives on time for Christmas. The Zalando Premium Service offers a solution. The delivery option was previously only available to Zalando Plus members and remains part of the Plus service. As of now, the service can also be booked individually for selected products in more than 30 cities as a chargeable delivery option for customers." If this additional premium delivery option is available as part of a purchase, it will be displayed during the ordering process.
Zalando: Same-day Delivery And Next-Day Delivery As New Standard
Zalando also provides figures to prove that the service of a same-day delivery really hits the mark regard the customer: According to their own statements, shoppers' expectations have increased: 59% of Zalando customers want a delivery the very next day. Four out of ten (40%) prefer to have their order delivered in the evening. "We therefore believe that premium services such as same-day and next-day delivery will be the new standard in e-commerce," continues the fashion giant.
Basically, the company is also emphasizing continuous investments in logistics – in this way, the needs and expectations of customers for convenient deliveries are to be met. Cooperation with local delivery service providers is also important.
Our "local heroes", as we call our local delivery partners, enable us to build a reliable and flexible local delivery network that is required to deliver premium deliveries. "We believe that trusted partnerships with our customers, brands and partners are the key to success. The drivers are a very important point of contact between Zalando and our customers. Their performance as well as their timely and customer-friendly service are an extension of our smooth online services," says Christian Scheffler, Director Zalando Premium Logistics.