Are you worried about in-home delivery people doing something they shouldn't? And that's why you would never use a service like Walmart's InHome Delivery service? Think again, because Walmart has made it possible for you to view the whole delivery live, or to watch it later. Video documentation has made this service a lot more trustworthy. This is another innovation from Walmart, who is fighting Amazon with everything they've got for online market share.
"You'll be able to see the whole process, from the opening of your door, to the stocking of your fridge and every step in between, until our associate leaves and locks up." That is quoted from RetailWire, and comes directly from Walmart's InHome Delivery microsite.
What's The Difference To Amazon Key?
InHome Delivery isn't very different from the Amazon Key delivery service. Here are some key differences/similarities:
- Amazon Key forces the homeowner to purchase an indoor security camera and a smart lock that is compatible. Homeowners grant access temporarily to delivery couriers, guests or non-Amazon services such as dog walkers or dry cleaners. With Walmart's InHome Delivery, the company must install a smart lock on the outside of consumer homes or garages. The device specifically supports Walmart's delivery service. Delivery people are then given one-time access.
- Amazon Key simply lets couriers drop the packages off inside to avoid theft of the products. The courier doesn't stock the fridge for you. InHome Delivery is set up to deliver fresh items (that could spoil) directly into the fridge.
- Amazon Key couriers could be third-party workers not really affiliated with Amazon. InHome Delivery couriers are exclusively employed by Walmart for a more secure feeling. The InHome Delivery couriers are required to have worked at Walmart as exclusive employees for at least a year to be eligible for the job, which then becomes the employees main responsibility.
Marc Lore, president and CEO of Walmart e-commerce U.S. stated, "the couriers go through an extensive training program which prepares them to enter customers' homes with the same care and respect with which they would treat a friend's or family's home – not to mention how to select the freshest grocery items and organize the most efficient refrigerator."
These Are The Test Cities
The InHome Delivery service is being tested in Kansas City, MO, Pittsburgh, PA and Vero Beach, FL. Pricing hasn't been released yet, but will be made known closer to the launch.
Time will tell if this kind of service catches on. Sure, it is convenient, but does anyone really want strangers milling about their homes when they're not home?