Zalando is ending free delivery in three more European countries, after testing the waters in Italy.
Zalando, the fashion online giant from Germany, is ending free delivery in three more European countries: According to eDelivery, the company will no longer deliver all orders in the UK, Ireland and Spain for free. Customers will have to pay a delivery fee, unless they spend enough money: Orders under £19.90 in the UK and €24.90 in Ireland and Spain are affected by the change. Delivery charges are set at £3 and €3.50.
„Returns will still be free in Ireland and Spain,“ writes eDelivery. „In the UK, if the purchase is below the minimum order value of £19.90 and the customer has paid the standard delivery charge this will be refunded if the order is returned.“
Zalando Ended Free Delivery In Italy
Zalando tested the waters in Italy in November of last year: The company ended free delivery in the country for orders under €25. Italian customers have to pay €3.50 for delivery, should they not reach the minimum order value. This is expected to be a reaction to the fact that Italian customers tend to buy articles one at a time.
The company could also use this new strategy to reduce its losses. The third quarter of last year has not been overly successful for Zalando: The company reported losses of €43 million at a revenue increase of 11.7 percent. The reason for this development was the long and hot summer, Zalando explained.