Many online retailers are offering free delivery for their customers. The German fashion retailer Zalando has been one of the pioneers when it comes to free delivery and free returns. But now the company is ending free delivery in three European countries. A couple of months ago, Zalando tested the waters in Italy. more

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Giving customers information about their orders is normal for many online retailers, but in the UK, not many of the top 100 largest online retailers provide their customers with personalized information about things like the order status. The really shocking thing is that 27 of the top 100 don't communicate at all. A really high percentage of them don't offer any choice between delivery partners or delivery times. more

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Beerwulf – a legendary name for a startup that sells a legendary drink online, will expand further into Europe. The Heineken-owned company is expanding into countries where The Sub is already active. The Sub is a home tap retailer, which, last month, Heineken consolidated together with Beerwulf. Let's just hope they keep the Beerwulf name. more

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The Dutch, online-only supermarket, Picnic has won a prize in e-commerce in Germany. At Internet World 2019, the company were awarded the "Honorary Retailer of the Year". On 12 March 2019 in Munich, around 200 guests were there to see the presentation at this year's Shop-Awards. Read on to learn how this year's edition of Internet World was different than previous years' expos. more

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E-commerce can be a harsh mistress. Things move quickly, and a young startup can show loads of promise only to lose its way in the fickle world of business. Or they get in way over their heads with a new business investment due to meteoric growth. In the case of Lesara, the financing of their new logistics center in Erfurt came too late. more

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Alibaba has been making in-roads to Europe for quite some time. Their FinTech company, Ant Financial, has now acquired the currency exchange and payments company WorldFirst. Although other steps into Europe have already been made by the Chinese Internet giant, acquiring this UK payments company is a major one. There will definitely be more to come from Alibaba, as well as other Chinese e-commerce giants. more