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The retailers at the top in the United Kingdom and Germany are not really taking care of their customers as well as they could be. Not meeting the expectations of online shoppers potentially damages loyalty and revenues, so why are so many of the top retailers having problems satisfying customers? Customer centricity is the key.

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The European Union is trying to weather the storm that is Brexit as well as dealing with growing euroscepticism. E-commerce is definitely affected by what goes on in the region, not to mention the world. Ecommerce Europe, the Pan-European e-commerce association, is calling on policy makers in this year's European Parliamentary Elections to create a level-playing field in the digital single market, thus bringing about a better environment for e-commerce. Here are 10 recommendations from Ecommerce Europe's whitepaper on the subject.

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In the Czech Republic, e-commerce revenues are double what they were in 2014. That's only 5 years ago. In 2018, Czech e-commerce was worth Kč135 billion (€5.25 billion), and 90 percent of Czech consumers shopped online at least once. If one takes a look at the population of Czech Republic, which was at 10.58 million as of 2017, that is quite a lot of money indeed that they're spending on the Internet.

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Shouldn't the job of an online shop be finished as soon as a customer clicks the checkout button? One would think so, but a new study shows the potential and strengths during the checkout process, shipping and returns, and how these things are done in Germany's 100 largest online shops.

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E-commerce in Russia is on the rise, tipping the scales in 2017 at €14.2 billion. That makes for an almost 13% increase over the growth seen in 2016. For 2018, e-commerce in the world’s largest country by landmass will show similar growth rates, the forecast being €15.9 billion.

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E-commerce in Germany continued to grow last year, but for smaller online stores, that growth is – increasingly – only being seen by the top online players. The small online players don’t have much of a chance to grow. In a recent EHI study, the 1,000 top-selling online stores in Germany were able to generate revenues worth €42.8 billion. That’s an increase of 8.1% compared to the previous year. So why are the players towards the end of that list showing less growth than in previous years?

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